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Endpoint Device Analyst Level 3

New Brunswick, New Brunswick

About ALTEN:
In just three decades, ALTEN has emerged as a global leader in Research and Development, Engineering, Information Technology Services, Life Sciences, and Network Services. Our footprint spans across 30 countries, with over 60,000 consultants driving innovation and technical excellence. Trusted by industry giants, we have become synonymous with pioneering solutions and unwavering expertise.
ALTEN CANADA, a proud subsidiary of ALTEN headquartered in France, is committed to serving the Canadian market. With local offices in Montreal and Toronto, we bring our global expertise to the forefront of Canadian innovation.

At ALTEN CANADA, our consultants thrive on tackling complex and highly technical projects across a diverse range of industries. From Manufacturing to Information Systems, IT Automation to Life Sciences, Energy to Automotive, Rail and Transportation to Telecommunications, Aerospace and Defense, our commitment to excellence knows no bounds.

Position: Endpoint Device Analyst Level 3

Location: New Brunswick

Contract Duration: 1 year.

Responsibilities:
  • Travel throughout the province and on-site work will be required.
  • Support endpoint device selection & deployment across Facilities within New Brunswick.
  • Work closely with resources, Operational teams, and Clinical teams during site visits across the province to ensure requirements of technology deployment are understood and documented.
  • Participate with the team on testing plans, disaster recovery plans, and clinical user acceptance plans for the endpoint and user experience solutions
  • Participate with the team during vendor assessments, requirements gathering, project life cycle and process improvement engagements
  • Participate in testing and validation of endpoint device configurations
  • Assist with hardware lifecycle management including procurement, imaging, asset tracking, and decommissioning.
  • Contribute to user experience improvements through feedback gathering and endpoint tuning.
  • Maintain endpoint security compliance through patching, antivirus management, and configuration baselines.
  • Document standard operating procedures (SOPs), technical instructions, and support processes.
Must Haves:
  • A Bachelor’s level University degree in Computer Science, Technology, Business Administration, or a similar discipline.
  • Bilingual (English and French).
  • 5+ years of demonstrated experience supporting Windows and Thin Client endpoints, preferably in a clinical or healthcare setting.
  • 5+ years experience working with Endpoint device deployments within Healthcare environments, showcasing a strong understanding of the Healthcare landscape, policies, and practices.
  • Experience working with Endpoint management tools (e.g. SCCM, Intune, or equivalent).
  • Experience working with presentation layer systems (e.g. Citrix, Horizon, AVD)
  • experience with desktop imaging, application packaging, and remote troubleshooting tools for performance measurement and improvement.
  • experience participating in vendor assessments, requirements gathering, project life cycle and process improvement engagements.
  • Demonstrate a strong understanding and experience of proficiency in Microsoft Office 365 suite (Excel, Word, PowerPoint, Visio, Outlook, Teams).

ALTEN Canada fosters a dynamic and collaborative work environment where team members are empowered to unleash their full potential. We believe in investing in our talent, offering stimulating experiences, and supporting professional growth and development at every turn.

ALTEN CANADA is committed to promoting diversity, equity, and inclusion. We strive to provide a work environment where every individual feels welcomed, valued, and respected, allowing them to thrive to their full potential. This includes our dedication to offer accessibility measures to those who require them. Should you require any accommodation during our recruitment process, please reach out to us.

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