logo

View all jobs

Engagement Manager

Toronto, Ontario
About Us
QAC is the Leader in Quality Assurance, we are the trusted testing company for businesses, government departments and institutions. Over the last 26 years, we have successfully delivered 10,000+ mission-critical projects in the private, public and not-for-profit sectors. Within those sectors, QA Consultants has extensive testing experience and depth in an array of industries.

www.qaconsultants.com

Our Purpose
Life continues to evolve and the technology we all rely on daily hinges on impeccable software. QAC understands that safe, effective technology is your right - it is our right. It is with this understanding that we deliver on our purpose. We support our clients to ensure technology enables flawless productivity and harmony for a Better, Brighter and Safer world for all of us.

What’s in it for you?
  • Make a difference every day as you help our clients deliver innovation and technology in a better, brighter and safer way
  • Be part of a smart and dedicated team, disrupting quality assurance methodologies and creating something unique
  • Be involved in challenging and interesting work
  • Work from anywhere

We are growing faster than we expected and that’s humbling and exciting! So, for all those on board, we guarantee a rewarding journey – and we’re just getting started.

We currently have an opportunity for an Engagement Manager. You will work closely with client(s) and our delivery team members as a project progresses from initial development to completion. You will ensure that both the client and the project team have the same understanding regarding the scope of the project, it's goals, timing, and progress. When disconnects occur, the engagement manager will identify the cause of the discrepancy and work to bring both sides back into alignment. Internally, you will bring together the various teams working on the project to ensure they're all working toward a cohesive and parallel goal.
What will your day look like?
 
  • Implement and enforce program practices that set proper expectations with clients and then delivers on those expectations.
  • Ensure proper project on-boarding is done (Training, equipment, Ids, etc.)
  • Address customer issues with speed and efficiency. Document and review escalations/issues with the head of Delivery
  • Work with sales teams to generate new business
  • Prepare reports on project performance
  • Review Customer Satisfaction Survey with the Head of Delivery
  • Design procedures that will promote productivity among the teams
  • Become familiar with any limitations to completing a project, including budget and resources
  • Responsible for all aspects of a successful delivery
  • Mediate any conflicts and/or miscommunication that occurs during the project's progression
  • Report on the health of engagements to the Head of Delivery
  • Prepare project extensions when required and submit them to the Head of Delivery

Education
  • Bachelor’s degree – BSC or BBA, or similar field

Required Skills & Experience
  • Proven experience as an Engagement Manager (3 - 5 years)
  • Project management experience
  • Knowledge of QA & Software Testing
  • Background in sales and customer service is a plus
  • Proficient in MS Office and CRM/project management software
  • Strong organizational and multitasking skills
  • Good negotiation skills
  • Customer-oriented approach
  • Excellent verbal and written communication abilities
  • Sharp business acumen
  • Problem-solving aptitude

Not for you? Check out our other opportunities – here – www.qaconsultants.com or follow us on Linked In.
We thank all candidates in advance. Only selected candidates for interviews will be contacted.
Diversity & Inclusion
QA Consultants is an equal opportunity employer, committed to meeting the needs of all individuals in accordance with the Accessibility of Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC) where we evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We are committed to the creation of an exceptional work environment wherein we maintain values of mutual respect, integrity, dignity, and inclusivity; and encourage the open exchange of ideas and opinions.
 
If you require a specific accommodation because of a disability or a medical need, please inform the recruiter. This ensures that the appropriate accommodations are in place at time of your interview and before you begin your employment.
 
QAC’s main office is located in Toronto, Ontario.
We acknowledge that the land on which we work is situated upon traditional territories. We wish to acknowledge the Ancestral Traditional Territories of the Ojibway, the Anishinaabe and, the Mississaugas of the New Credit. We also recognize the enduring presence of Aboriginal peoples on this land.

 

Share This Job

Powered by